If you grew up in the West, and you often read blogs and Google "how to” strategies, you probably don't need new information. You actually need some advice to apply what you already know. We can Google anything; but turning that information into actions, is a different ball-game. So, we've torn out an action-page from our workshops, and posted it up...

He makes eye-contact. Darn it! You know his face, but — like so many others — you have forgotten his name. Oh no! He’s coming over. You put on an exaggerated smile, which probably has more of a deer-in-headlights look, and dive straight in: “Heeeeey! How aaaaare you!?” Still blank. No name. Was it James? Michael? Hmmm. In fact, you don’t even know where you’re...